Sometimes this can happen if the cords get caught in the headrail. This can also happen if the "C" Clips are not evenly spaced on the tilt rod in the headrail. To fix, unhook the cording, then raise and lower the shade several times to test the operation.

Sometimes on larger shades, the piece that keeps the long metals strips from rubbing against the headrail shifts out of position. This piece is a small plastic component that all the spears run through. Simply push this plastic component to the end of the metal spears to eliminate the noise.

First, untie the upper knot from the smaller cord that feeds into the cord collector. Push the stop ball up to the desired location and then retie the knot. Before you cut off excess cording, first lower the blind to make sure the length of the shade and the controls are satisfactory.

First, remove the control end cap by lifting the tab on the top of the headrail that locks the cap into place. The cap should then easily pop off. Remove the frayed cordloop by gently lifting the cord and turning the mechanism (Tip: a screwdriver inserted into the center of the mechanism allows for easy rotation). Start the new cordloop into the pulley by placing the cord into one of the teeth of the gear. Rotate the cordloop into place. Replace the control cap

Gently pull down on the bottomrail to reactivate the spring. Tip: Anytime you leave your blinds in the closed position for an extended period of time, the spring will need to be reset in order to function properly.

If you notice your shade is creeping up from the bottom or sagging from the top, please look inside the headrail to check for the factory-installed friction clips. Contact customer service to receive friction clips and instructions to install into the spring motor. For shades that are sagging down from the top when raised, remove the bottomrail end caps from one end and look for one or more pieces of steel rod. Remove one piece at a time and check for improved performance. Then replace the end caps.

In some instances, the lift tapes (white ribbons) in your cordless shade can become entangled. This problem can typically be solved by pulling the shade down completely. This will usually realign the tapes. Prevention Tip: Always lift your shade from the middle rather than the sides and do not lift too quickly as this creates slack in the ribbons.

Look inside the headrail at the spring motor and check for friction clips. Remove 1 or all of the friction clips and check for improved operation.