FAQs
Ordering and Shipping Policy
- Canada Orders
On line ordering.
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Can I change
or cancel the order?
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Returns Policy?
- Color Accuracy Policy?
- To order by phone?
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Will I
receive an order confirmation?
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Online Ordering
with PayPal?
- Bulk Ordering? (coming soon)
Shipping
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Shipping?
- Insurance?
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Damaged or
Defective Merchandise?
- Bottom of shade does not hang evenly?
- Can I have my
shades cut down?
- Creeping or sagging?
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Cord controls too long?
- Does not operate
smoothly?
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How do you replace a continuous cordloop?
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Hangs unevenly?
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Frayed Cordloop?
- Noisy operation?
- Will
not lift Comfortex Cordless?
- How
do I record/restring my shade blind?
Cut down my window
covering
Some window covering may be cut down, however there are
certain limitations with fabrics, lift systems, cord routes and
size in general. You will need to contact us and we in turn will
communicate with our fabricator to see what can be done.
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To fix a frayed or broken cordloop, please follow
the instructions below:
Gather the pleats together and hold the bottomrail
to the headrail. Flip the shade so that the headrail
is resting on your lap, and the bottomrail is facing
up. Release the control end cap that covers the
cordloop mechanism. The bottom of the control end
cap snaps into place under a lip on the cordloop
mechanism. Take a flat object, like a screwdriver,
and gently insert it under the plastic strip colored
the same as the headrail. Gently lift up this piece
to pop it off of the lip. The control end cap should
now slip off the cordloop mechanism. Remove frayed
cordloop by gently lifting the cord and turning the
mechanism. (Tip: a screwdriver inserted into the
center of the mechanism allows for easy
rotation).Start new cordloop into the pulley by
placing the cord into one of the teeth of the gear.
Rotate the cordloop into place. Replace control end
cap.
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EasyUp, Cellular, Honeycomb, Pleated
Shade
My cellular shade cells have separated. How can I get my
cellular shade repaired?
If a cellular shade has separated, it cannot be repaired.
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Noisy operation- EasyUp
Sometimes on larger shades, the piece that keeps the long metals
strips from rubbing against the head rail shifts out of
position. This piece is a small plastic component that all the
spears run through. Simply push this plastic component to the
end of the metal spears to eliminate the noise.
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Bottom of shade does not hang evenly - EasyUp
EasyUp - Bottom of Shade Not Hanging Evenly Possible Cause:
Cords may be caught in the headrail. This can also happen if
the "C" Clips are not evenly spaced on the tilt rod in the
headrail.
Solution: If cording is caught in the headrail, unhook the
cording, then raise and lower the shade several times to
check the operation.
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Cord controls too long- Cellular, Honeycomb, Pleated Shade
Untie the upper knot from the thinner cord that feeds into the
cord accumulator. Push the stop ball up to the desired location
and tie the knot again. Before cutting off excess cording,
please lower the blind to ensure the length of the shade and the
controls are satisfactory.
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Frayed Cordloop
First, remove the control end cap by lifting the tab on the top
of the head rail that locks the cap into place. The cap should
then easily pop off. Remove the frayed cordloop by gently
lifting the cord and turning the mechanism (Tip: a screwdriver
inserted into the center of the mechanism allows for easy
rotation). Start the new cordloop into the pulley by placing the
cord into one of the teeth of the gear. Rotate the cordloop into
place. Replace the control cap.
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Cordless Cellular Shade
Will not lift
Gently pull down on the bottom rail to reactivate the spring.
Tip: Anytime you leave your blinds in the closed position for an
extended period of time, the spring will need to be reset in
order to function properly.
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Creeping or sagging
If you notice your shade is creeping up from the bottom or
sagging from the top, please look inside the head rail to check
for the factory-installed friction clips. Contact customer
service to receive friction clips and instructions to install
into the spring motor. For shades that are sagging down from the
top when raised, remove the bottom rail end caps from one end
and look for one or more pieces of steel rod. Remove one piece
at a time and check for improved performance. Then replace the
end caps.
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Hangs unevenly
In some instances, the lift tapes (white ribbons) in your
cordless shade can become entangled. This problem can typically
be solved by pulling the shade down completely. This will
usually realign the tapes. Prevention Tip: Always lift your
shade from the middle rather than the sides and do not lift too
quickly as this creates slack in the ribbons.
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Will Not Lift - Comfortex Cordless
The clutch needs to be reset. First, take the shade out of the
window. It will slide out of the brackets.Then looking down into
the top of the headrail, locate the large white clutch inside
the headrail . This part is usually located on the right side.
Next, turn the clutch towards the back of the headrail and keep
turning it until you hear a small click, at that time the shade
should retract on it's own.
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Does not operate smoothly
Look inside the head rail at the spring motor and check for
friction clips. Remove 1 or all of the friction clips and check
for improved operation.
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How
do I record/restring my shade blind?
The time to replace the cord is before it breaks. If you cord
begins to fray. Consider replacing the cord. You'll have a much
easier time replacing the cord.
To record/restring your shade, please follow steps below:
- Remove the ladder cap from the underside of the
bottomrail. (Mark I blinds: remove one or both of the end
caps and slide out the vinyl sleeve that acts as a bumper on
the bottomrail.)
- Pull exposed cords out slightly. Cut the old cord above
the knot and weld the ends of the old and new cord together
using a lighter or match.Roll the joined cards between your
fingers to create a smooth weld.
- From the cordlock side, gently pull the tassel toward
the left and this will pull the new cording through the same
path.
- When the cording gets to the length you wish for the
controls to be, tie a knot in the ends by the bottomrail and
cut off the excess.
- Replace the tassel and repeat process for additional
cords.
If your cord is already broken. Try joining the two broken
pieces back together.
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